As a family-owned flooring and custom rug company in Louisville, we want the process to feel simple, honest, and stress-free. Here are answers to some of the most common questions we receive from local homeowners.

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What services does Custom Works Flooring and Rugs offer?

We specialize in:

• Custom rug making (any size or shape)

• Carpet installation

• Stair runner installation

• LVP (Luxury Vinyl Plank) installation

• Rug resizing and binding

• Local pickup/drop-off for rug projects

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Are you a family-owned business?

Yes! We are a family-owned and operated flooring company located in Louisville, KY. We take pride in offering honest communication, respectful in-home work, and high-quality craftsmanship.

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Which areas do you serve?

We serve Louisville and surrounding areas, including:
Louisville, Lexington, Frankfort, Mount Washington, Cincinnati, Prospect, La Grange, Crestwood, Shively, and parts of Southern Indiana. 

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Do you make custom rugs in any size or shape?

Yes! Every custom rug is made locally in our  workshop. We can create any size, shape, or edging style you need — perfect for odd-shaped rooms, large living spaces, or stair landings.

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How long does a custom rug take to make?

Most custom rug projects are completed with a quick turnaround time. It depends on the material and size, but we always provide an accurate estimate before starting.​​

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Do you offer pickup and drop-off for rug projects?

Yes. We provide local pickup and drop-off options for custom rugs, binding, resizing, and runner projects to make the process easy for busy families.

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Do you install LVP (Luxury Vinyl Plank)?

Yes! LVP is one of our most popular services. We install high-quality waterproof LVP that’s durable, and pet-friendly.

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Do you install carpet?

We do. We handle everything from measuring to installation to cleanup. Our carpet installations are clean, quick, and done with the care you’d expect from a small family business.

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Can you install stair runners?

Yes. We offer professional stair runner installation, including custom runners made in our shop or materials you provide. Stair runners add comfort, safety, and style to any staircase.

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How long does flooring installation take?

Most carpet or LVP installations can be completed in one day, depending on the size of the project. Bigger projects may take longer, but we always discuss timelines ahead of time.

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How much does a custom rug cost?

Pricing depends on the size, shape, material, and binding style. We offer competitive, family-friendly pricing and can provide an exact quote once we know the details of your project.

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Do you offer free estimates?

Yes — we offer free quotes for all flooring and rug services. You can call, text, or message us anytime.

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How do I schedule a service?

You can call, text, email, or send a message through our website. We’ll discuss your project, offer a quote, and schedule a time that works for your family.

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Do I need to be home during installation?

We recommend someone be home, especially at the start of the project. We always work around family schedules to make the experience as easy as possible.

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Do you move furniture before flooring installation?

Yes, we can help move light furniture. For larger or heavier pieces, we’ll let you know what’s needed ahead of time so everything is prepared for installation day.

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How do I care for my new LVP floors?

LVP is very low maintenance. We recommend:

• Sweeping or vacuuming regularly

• Avoiding harsh chemical cleaners

• Using felt pads under furniture

We’re happy to recommend cleaning products we trust.

 

How do I care for a custom rug?

Most rugs can be vacuumed normally. For deeper cleaning, professional rug cleaners are recommended. We can help guide you on the best care based on your rug’s material.

 

 

Still Have Questions?

We’d love to help.
Call, text, or reach out anytime!